First of all, Tina & Vince were wonderful. They are awesome!! I made a third trip to dealership for truck electronics orientation and a drive out tag. I called in advance, then drove one hour to get there. Vince helped with truck orientation and he was great! Then, I waited an additional hour and thirty minutes on drive out tag. Mentioned to staff about my wait. They were very polite and said we were waiting on finance person to print drive out tag. He/ she never materialized. Tired of waiting, I left and drove another hour home with no drive out tag. All in all, after my third trip, I spent three and a half hours in an effort. to get the truck orientation and NOT get a drive out tag. 50% Successful! The point here is that my time is just as valuable as yours. I don’t know if that is understood but it should be. Now, I am not mad, upset or disgruntled but I do feel disrespected. I feel my time was wasted. I am greatful to Tina and Vince for their help but I can’t say this experience, after the sale, has been ideal. Also and to be fair, all of the sales staff and lobby staff were superior but on the whole it may be difficult to recommend someone after this experience.
The entire process was handled professionally, courteously and in a timely manner. I normally dread anything having to do with a vehicle sale, repair etc but after this experience I will Not feel that again. I plan on going to this dealership again, even though it will require driving a distance because of the exemplary customer service I had. A purchase is hopefully in my not too distant future and I will definitely try to do business with them.
I had an awesome experience with the whole team sat University Chevy. The owner David Brady greeted me within just a minute of me admiring the line of pickups while his sales team were busy assisting customers. Real down to earth people with down to earth prices. I’ll definitely be back to see the team at University Chevy of the Shoals for a real buying experience.