I booked appointment online, I also had details of the work I needed. We I arrive it was like I never booked the appointment. I was what I needed. I needed oils change, tire rotation, someone to check my ac/heater. I was told it will be $120 because of no more bumper to bumper coverage left. I agree to let that happen. I was inform that they started the work before I consent them to do it. I wasn’t sure I would be able to cover the cost that day and I ask them to wait. I finally got my car and I Paid $163.00. I checked computer and it stated 15% oil life left. They didn’t reset the computer. My heater only blows warm air on one side. They stated it will cost over $1000 to see if they can fixed problem.